What happens after you press send
1. It reaches a person
Your request goes to our desk, not into a mailing list. You will not be added to newsletters.
2. We check the dates
We confirm availability and the rate for your exact nights with the hotel's reservations team or a booking partner.
3. We write back
Usually within one business day, by email, with the room type, the total and whose cancellation terms apply.
4. You decide
If you say yes, the booking is completed with the hotel or the partner and they send the confirmation. If you say nothing, nothing happens.
What helps us answer quickly
- Dates in the form YYYY-MM-DD, as the form asks. A flexible window is fine: put it in the notes.
- The room type you are leaning towards. If you are not sure, leave "Not sure yet" and tell us what matters: a balcony, a bath, a view, a cot.
- The reason for the trip. A concert night, a wedding or an island stopover changes what we look for.
- Anything the hotel would need to know in advance: arrival time, a rollaway, interconnecting rooms, an accessibility need.
What we never do
- Ask for card details. The hotel takes payment and its $100-a-night hold at check-in, or the partner takes payment at booking.
- Book anything without your clear yes.
- Pass your details to anyone except the hotel's reservations team or the booking partner handling your dates.
Already booked?
For changes to an existing booking, contact whoever holds it. For direct bookings that is the hotel: +61 7 4722 2333, reception open 24 hours. We cannot change a reservation we did not arrange.
How we are paid for this work: Follow the money. How we handle your details: privacy.
Sources for this page (read 31 October 2026):