hello@breakwaterstays.com. We read every message and reply on business days, usually within one. Use it for questions, corrections, privacy requests and anything that is not a room request.
Room requests
Use the form below or the one on the request page. It asks for exactly what we need to check your dates with the hotel or a booking partner, so it is the fastest route to a quote.
Who to contact for what
| You want to… | Contact |
|---|---|
| Ask us to check dates and a rate | Our form |
| Correct a fact on this site | hello@breakwaterstays.com |
| See or delete what we hold about you | hello@breakwaterstays.com |
| Change a booking you made with the hotel | The Ville, +61 7 4722 2333 (24 hours) |
| Corporate rates at the hotel | The Ville's Business Development Manager, (07) 4722 2208 |
| Talk about gambling harm | Gambling Helpline, 1800 858 858 (24/7) |
What we cannot do
We cannot see or change bookings made elsewhere, and we cannot speak for the hotel on lost property, billing or anything that happened during a stay we did not arrange. For those, the hotel's 24-hour reception is the place to start.
The Ville's own website and contact page
Sources for this page (read 31 October 2026):